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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q18-Q23):

NEW QUESTION # 18
Where can you find additional information about HP Services?

A. HP Workpath
B. HP Workforce Central
C. HP Partner Portal
D. HP AssetHub

Answer: C

Explanation:
The HP Partner Portal is the primary platform where partners and customers can access additional detailed information about all HP Services, including Care Packs, Post Warranty Support, and more. The portal contains product documentation, sales materials, service descriptions, and other essential resources to help partners and customers make informed decisions about the right HP services for their needs

NEW QUESTION # 19
A customer tells you that the company needs to perform maintenance on its PCs, but they expect the existing base warranty to cover all parts and labor they might need.
How should you respond to this customer?

A. Provide recent statistics that point to trends showing increased component reliability, resulting in reduced maintenance costs and less extensive warranty coverage.
B. Ask the customer to describe specific issues the company anticipates and point the customer to HP documentation that the in-house IT staff can refer to.
C. Explain that HP Hardware Support Services can increase duration and coverage of the base warranty beyond basic parts replacement, with the addition of expert troubleshooting, diagnosis, and repair.
D. Offer the customer a discount for HP Hardware Support Services that provide coverage for unexpected issues and can be purchased with competitive financing terms.

Answer: C

Explanation:
The base warranty provided with HP devices typically covers hardware repairs limited to parts replacement but does not include labor or troubleshooting services. HP Hardware Support Services, such as HP Care Packs, allow customers to extend and enhance the standard warranty to cover more comprehensive services, including diagnostics, labor, and faster issue resolution. By purchasing additional HP Support Services, the customer ensures they have access to expert assistance and coverage that goes beyond simple parts replacement

NEW QUESTION # 20

Answer:

Explanation:

Explanation:
A close-up of a list of text Description automatically generated

Here is the correct matching of theHP Hardware Support Services Care Packwith the service it provides:
* HP Essential SupportService it provides: Includes Pick-Up and Return and HP Care
* HP Premium SupportService it provides: Technician dispatched to business or home office for repairs with next business day response or adjusted coverage service windows to fit your customers' needs
* HP Premium+ SupportService it provides: HP's fastest device support service, providing reliable response and resolution to hardware issues before they affect employee productivity These support levels offer different tiers of service to meet various customer needs, ranging from basic hardware support to premium services with faster response times and comprehensive coverage

NEW QUESTION # 21
Which statements are true about the benefits HP Premium+ Support provides to HP channel partners? (Select two.)

A. Provides reactive identification and resolution of hardware health issues
B. Limits support for employees in hybrid work environments
C. Minimizes the partners' scale and reach to better focus on end-user support
D. Secures front-end revenue from the initial sale while relying on HP for ongoing support of the devices
E. Helps enhance your profits by increasing your margin when selling HP devices

Answer: D,E

Explanation:
HP Premium+ Support provides channel partners with several financial and operational benefits. First, it enables partners to enhance their margins when selling HP devices by bundling Premium+ Support services, thereby offering a more comprehensive solution (C). Second, it allows partners to secure front-end revenue from the initial sale while relying on HP to provide ongoing device support (D). This reduces the partner's operational load while still ensuring the customer receives top-tier support, which can be particularly useful in scaling operations
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

NEW QUESTION # 22
Which coverage does HP Post Warranty Support Service provide?

A. Additional 12 months of support based on the product's base warranty or selected Support Service package
B. Extension beyond 12 months if needed
C. No-cost device repairs made with certified HP parts
D. Access to Level 2 help desk technicians

Answer: A

Explanation:
HP Post Warranty Support Service provides customers with an extension of their original warrantyor service package for an additional 12 months. This service ensures that customers continue to receive the same level of support as in their base warranty, including coverage for repairs, parts, and labor, without interruptions. It is designed to extend the lifespan of devices, reduce unplanned downtime, and keep costs predictable

NEW QUESTION # 23
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