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The 100-140 exam study guide includes the latest 100-140 PDF test questions and practice test software which can help you to pass the 100-140 test smoothly. The test questions cover the practical questions in the test 100-140 certification and these possible questions help you explore varied types of questions which may appear in the 100-140 test and the approaches you should adapt to answer the questions. Every 100-140 exam question is covered in our 100-140 learning braindump. You will get the 100-140 certification for sure with our 100-140 training guide.
Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q609-Q614):
NEW QUESTION # 609
What should a user do if they receive an email that appears to be from a legitimate company but asks for sensitive information?
Answer: C
Explanation:
Correct Answer. B. Verify the sender's email address and contact the company directly via official channels Verifying the sender's authenticity by contacting the company directly through official channels, such as their published customer service phone number or official email, is a secure way to avoid falling victim to a spoofing attack.
Option A is incorrect because providing sensitive information based solely on the appearance of legitimacy can lead to data breaches.
Option C is incorrect because responding could give more information to potential attackers and does not confirm the sender's identity.
Option D is incorrect as forwarding the email could spread a potential phishing attempt and does not solve the issue of verifying the sender's identity.
NEW QUESTION # 610
A user needs to connect a keyboard and a mouse to their laptop, but the laptop has only one available USB-A port.
Which of the following solutions should the IT support technician recommend?
Answer: D
Explanation:
Correct Answer. B. Use a USB-A hub to expand the number of available USB-A ports A USB-A hub is the most practical solution for connecting multiple devices to a single USB-A port. It allows multiple USB-A devices to be connected simultaneously, providing an efficient and cost-effective way to expand the connectivity without needing wireless technology or different adapters.
Option A is incorrect because a USB-A to USB-C adapter changes the port type but does not expand the number of devices that can be connected.
Option C is incorrect because replacing the keyboard and mouse with Bluetooth models involves additional cost and does not use the existing USB-A port.
Option D is incorrect because using an Ethernet adapter for connecting a keyboard and mouse is not feasible as these devices do not have Ethernet compatibility.
NEW QUESTION # 611
When documenting the successful upgrade of a company's email system, which type of documentation would best ensure that the results are clearly and comprehensively described?
Answer: B
Explanation:
Documenting that all system checks post-upgrade were completed and no issues were found provides a clear and factual summary of the results obtained from the upgrade process. This confirmation is essential for verifying that the system is fully operational and meets the required standards.
Option A is incorrect because an overview of features does not provide specific results about the upgrade process.
Option B is incorrect as performance metrics, while useful, are more about ongoing evaluation rather than immediate post-upgrade results.
Option D is incorrect because user testimonials focus on subjective experiences rather than a factual summary of the upgrade results.
NEW QUESTION # 612
Which action must a service desk technician take to resolve a printer driver failure on a desktop PC?)
Answer: A
Explanation:
A printer driver failure indicates the software component that enables the OS to communicate with the printer is missing or corrupt. Updating (or reinstalling) the device driver software restores proper communication and resolves the issue.
NEW QUESTION # 613
A user reports the following:
I recently got a prompt on my Mac to give an app permissions. I accidentally clicked Deny. Now I can't open the app.
You need to tell the user where to go to grant the necessary permissions to the application.
Which feature should they use?
Answer: B
Explanation:
On macOS, you grant or revoke app permissions in the System Settings under "Privacy and Security," where you can enable access for the denied app.
NEW QUESTION # 614
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