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Salesforce is a leading provider of customer relationship management (CRM) software. It offers a range of cloud-based solutions to businesses of all sizes, helping them to manage their sales, marketing, customer service, and other operations more effectively. Salesforce has become a popular choice for businesses looking to streamline their operations and improve their customer experience. To ensure that professionals have the necessary skills and knowledge to work with Salesforce software, the company offers various certification programs. One such program is the Salesforce Certified Associate exam.
Salesforce-Associate exam is an entry-level certification test that covers the core concepts and skills required to work with the Salesforce platform. Salesforce-Associate Exam is designed for individuals who have academic or practical experience in Salesforce technologies but lack formal certification. The Salesforce-Associate certification is an ideal validation for those who are new to Salesforce and want to demonstrate their skills to potential employers.
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Salesforce Certified Associate Sample Questions (Q19-Q24):
NEW QUESTION # 19
Get Cloudy Consulting (GCC) currently supports its customers via calls and emails. GCC wants to meet the needs of digitally savvy customers by offering support via web chat as well as SMS, Facebook Messenger, and whatsApp.
Which Salesforce product should meet this need?
Answer: B
NEW QUESTION # 20
Refer to the screenshot that shows the Home page.
A Salesforce associate wants to reorder items in their instance so the Reports tab appears immediately after Home.
What should the associate do to customize the items on the navigation bar?
Answer: C
Explanation:
Selecting the personalization button (pencil icon), then clicking and dragging the item name up or down to adjust its location is the correct way to customize the items on the navigation bar, as shown in the screenshot.
NEW QUESTION # 21
Which relationship type exists between Accounts and Contacts?
Answer: C
NEW QUESTION # 22
Get Cloudy Consulting (GCC) wants the ability to:
* Send a predefined sequence of scheduled messages to prospective customers.
* Track messages that get the best open and response rates.
*Send customized messages to existing customers information them for new products and discounts.
Which Salesforce cloud solution allows GCC to meet these requirements?
Answer: B
Explanation:
The Marketing Cloud is the Salesforce cloud solution that allows GCC to meet the requirements of sending a predefined sequence of scheduled messages to prospective customers, tracking messages that get the best open and response rates, and sending customized messages to existing customers informing them of new products and discounts. The Marketing Cloud is a set of products and solutions designed specifically for marketing teams, such as email marketing, social media marketing, web marketing, and mobile marketing.
The Marketing Cloud allows the user to create and manage personalized marketing campaigns across multiple channels, and segment, target, and measure the impact of the marketing campaigns. The Marketing Cloud includes products such as Journey Builder, which allows the user to send a predefined sequence of scheduled messages to prospective customers based on their behavior and preferences; Email Studio, which allows the user to track messages that get the best open and response rates; and Content Builder, which allows the user to send customized messages to existing customers informing them of new products and discounts. The Sales Cloud is a set of products and solutions designed specifically for sales teams, such as account and contact management, opportunity management, lead management, forecasting, and analytics. The Sales Cloud does not provide the features and functionality to meet the requirements of GCC. The Service Cloud is a set of products and solutions designed specifically for customer service teams, such as case management, knowledge base, chat, and phone. The Service Cloud does not provide the features and functionality to meet the requirements of GCC.
NEW QUESTION # 23
Refer to the screenshot that shows the top portion of the Salesforce Service app with areas labeled A, B, and C.
Get Cloudy Consulting (GCC) offers sales and services consoles to meet the various needs of its end users?
Where should GCC' end users go to change to the Sales Console.
Answer: A
NEW QUESTION # 24
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